Introduction

Welcome to Axerio Wear. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

We sell premium t-shirts, hoodies, joggers, sweatshirts, and accessories exclusively to customers within India. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following information to process your orders and provide our services:

• Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
• Order Information: Products purchased, order date, order status, and transaction history.
• Account Information: Login credentials (email and password) for your Axerio Wear account.
• Communication Preferences: Your preferences for receiving marketing communications from us.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (t-shirts, hoodies, joggers, sweatshirts, and accessories).
• Communicate with you regarding your orders, account activity, and login details.
• Send you order confirmations, shipping updates, and delivery notifications.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services.
• Send you promotional offers and updates (only with your consent).

Payment Information & Razorpay

We accept online payments through Razorpay, a secure and PCI-DSS compliant payment gateway. Important note regarding financial data:

• We do not collect, store, or save any financial information such as credit/debit card numbers, bank account details, or UPI credentials on our servers.
• All payment processing is handled securely by Razorpay.
• Your payment information is transmitted directly to Razorpay over encrypted connections.
• Razorpay may collect and store your payment information as per their own privacy policy and security standards.
• We only receive transaction status (success/failure) and a payment reference ID from Razorpay.

For more details on how Razorpay handles your financial data, please review the Razorpay Privacy Policy.

How We Use Email & Phone Number

We use your email address and phone number exclusively for the following purposes:

• Account-related communications: Login alerts, password reset requests, and account verification.
• Order-related communications: Order confirmation, payment status, shipping updates, and delivery notifications.
• Customer support: Responding to your queries and resolving any issues with your orders.
• Important updates: Changes to our services, policies, or terms (only when necessary).

We do not share, sell, or rent your email address or phone number to third parties for marketing purposes. You may receive promotional emails about new collections or offers only if you have opted in. You can unsubscribe at any time.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, secure servers, and restricted access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations (e.g., tax and accounting records), resolve disputes, and enforce our agreements. Order records are typically retained for 7 years as required by Indian tax laws.

Your Rights (Under Indian Law)

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us at privacy@axeriowear.com.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences (such as cart items). You can set your browser to refuse all or some cookies, but this may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites (such as Razorpay, social media platforms, or shipping partners). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: